Clinical Vendor Activation Manager

Strong understanding of clinical protocols, trial execution, and start-up workflows. Prior vendor experience with ability to discuss protocol clinical aspects with vendors. Skilled at guiding vendor partners and internal teams on protocol expectations, training, and procedures. Effective communicator of vendor requirements both internally and externally. Experience interacting with sponsors and their preferred vendor teams. Experience working with site networks; direct site-based experience valued. Ability to negotiate and 'sell' Care Access’s value. Experience interacting with investigators, clinical staff, and site teams. Strong cross-functional communication skills. Creative problem solving. Proactive mindset with ownership and accountability. Ability to foresee risks, manage escalations, and follow up across governance structures. Data management skills for tracking KPIs, vendor performance, and escalation logs. Ability to hold vendors accountable to agreed timelines and deliverables. Capacity to effectively document historical vendor performance. Experience creating and implementing new processes. Experience reviewing, interpreting, and providing feedback on vendor contracts. Proven ability to manage the full lifecycle of vendor contracts. Bachelor’s degree in life sciences, healthcare, nursing, or related field (advanced degree preferred). 3–5 years of experience in clinical operations, vendor management, or clinical trial start-up. Prior vendor-facing experience within clinical trials required. Familiarity with vendor qualification systems, contracting workflows, and site activation processes. Experience in SSU, Clinical Project Management, or Vendor Oversight strongly preferred. Proficiency with CTMS, clinical portals, and project tracking tools.

Determine vendor scope and compatibility by reviewing clinical protocols. Provide clinical insight for vendor selection and alignment. Collaborate with departments on vendor strategy and timelines. Guide vendors through training and assist internal teams with procedural expectations. Identify and troubleshoot vendor-related issues impacting clinical execution. Participate in SEV preparation and vendor activation readiness. Serve as the clinical point-of-contact for vendors. Standardize and improve communication pathways. Monitor vendor performance and escalate concerns. Document and track contracting and qualification timelines. Support relationship-building with vendors, sponsors, and site networks. Develop and refine vendor management processes. Contribute to pipeline planning. Apply data management skills to track KPIs and ensure compliance. Negotiate with vendors and sponsors. Maintain vendor documentation and escalation logs. Represent Vendor Management in discussions with sponsors and CROs. Guide stakeholders on vendor requirements and protocol expectations. Participate in governance calls and internal meetings. Develop tools, templates, and training materials for vendor onboarding. Oversee vendor relationships and ensure compliance. Review, negotiate, and manage vendor contracts. Monitor vendor performance, resolve escalations, and recommend improvements.