Customer Activation Manager | Enterprise

Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization Experience managing enterprise customer relationships with numerous stakeholders Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills Excellent verbal and written communication skills Proven track record of ability to work with technical counterparts in Product and Engineering Proven track record of exceeding quota and/or outperforming key target metrics Ability to anticipate customers’ needs and position product solutions accordingly High adaptability and ability to thrive in a fast-paced environment

Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers Execute successful launches of the Ramp platform across Enterprise accounts Act as a strategic consultant and extension of your customers’ team Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions Drive initial product utilization and revenue Become an expert in the full range of integration and configuration options for Ramp’s suite of products Assist customers with change management, and help run custom trainings Partner closely with the product team to ensure customer feedback is reviewed and prioritized Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach