- Autonomously evaluate flagged abnormal, urgent, or critical lab findings for patient communication.
- Proactively contact patients to discuss lab outcomes while adhering to legal scope of practice.
- Implement patient education initiatives regarding lab result significance.
- Maintain comprehensive documentation of communications in patient progress notes.
- Escalate questions beyond RN scope to licensed providers and manage result delivery.
- Address lab-related escalations from the Member Services Team.
- Liaise with the Clinical Conduct Team to resolve issues with lab result discrepancies.
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