Vendor Manager, Service Network

Bachelor's degree or equivalent education and experience. 5-7 years of direct supervisory or management experience in a related field. Expertise in third-party network management. Exceptional interpersonal, customer service, and negotiation skills. Strong written and verbal communication skills. Strong organizational and time management skills. Proficiency in data analysis and reporting tools (e.g., Excel, PowerBI, Tableau). Results-oriented mindset. Problem-solving skills with a proactive approach. Resourceful and comfortable building solutions from the ground up. Ability to thrive in a fast-paced, dynamic environment.

Lead and coordinate daily operations of the repair network. Achieve company objectives for growth, customer satisfaction, and profitability. Define and execute a strategic vision for service operations. Expand service network coverage. Identify, qualify, and onboard new service partners. Negotiate pricing and partnership agreements. Maintain strong relationships with service partners. Develop and manage a servicing scorecard and KPIs. Implement business strategies to improve operational processes and customer experience.