Key Account Manager
60000 - 100000 USD per year
Company:Jobber
Location:Canada
Languages:English
Seniority level:Manager
Skills:
Analytical SkillsProblem SolvingMentoringPresentation skillsCustomer SuccessRelationship buildingAccount ManagementNegotiation skillsClient relationship managementSales experience
Requirements:
- Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred).
- Proven track record of over-achieving and exceeding revenue targets and retention goals (exceeded 100% of target for the last 6+ months).
- Excellent communication, presentation, and negotiation skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Client-focused consultative mindset.
- Proficiency with the challenger sales methodology.
- Familiarity with Jobber's products and services.
- Experience working with or in the home services industry (Nice To Have).
Responsibilities:
- Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, focused on expansion, retention, increasing payment processing volume, building relationships, and addressing pain points.
- Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on optimizing Jobber's products and services, particularly related to payments.
- Increase the gross payment volume of assigned accounts and overall customer lifetime value, and cross-sell other potential Jobber products.
- Collaborate with other departments (product, risk, support) to ensure a seamless customer experience.
- Provide feedback to the product team on improving features based on customer needs.
- Develop and implement best practices and processes for the Key Account Management department, and mentor/coach other team members.
