Junior Customer Support Specialist | Remote | AI SaaS Support
Company:Process Street
Location:Global, UTC+8
Languages:English
Seniority level:Junior, 1-2 years
Experience:1-2 years
Skills:
SalesforceCommunication SkillsProblem SolvingAttention to detailWritten communicationSaaSVerbal communicationCustomer support
Requirements:
1-2 years of experience working directly with customers, preferably in SaaS Excellent written and verbal English communication Attention to detail Obsessed with customer experience Growth mentality and self-motivated approach to learning Love working with technology Available to work 8am-5pm UTC+8 Experience with Intercom is a plus Experience with Salesforce is a plus
Responsibilities:
Respond to email, live chat, and phone inquiries from existing customers and prospects Advise customers on the best way to use the software to meet their needs Track customer interactions in Salesforce Assist prospects during their trial period Serve as a conduit for customers to communicate product and feature requests Assist Customer Success Managers Contribute to the Support Knowledge-base Conduct product demos for prospects Conduct Onboarding and Account Reviews for existing customers
