Customer support specialist - AI Assisted
Company:Hire Hangar
Location:South Africa, US Time zone
Languages:English
Seniority level:Entry, 2-3 years
Experience:2-3 years
Skills:
Artificial IntelligenceShopifyCustomer support
Requirements:
2-3 years of experience in customer support (eCommerce preferred) Excellent written English and attention to detail Reflexive use of AI tools and learning new systems Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel
Responsibilities:
Review and approve AI generated responses Edit or write replies to ensure accuracy and brand tone Flag edge cases or trends for internal escalations Handle 100-200 tickets per day Work within platforms like Shopify & other e-commerce integrated tools
