Customer support specialist - AI Assisted

Posted 3 days agoViewed

South AfricaContractCustomer Support

Company:Hire Hangar

Location:South Africa, US Time zone

Languages:English

Seniority level:Middle, 2–3 years

Experience:2–3 years

Skills:

Artificial IntelligenceShopifyCustomer support

Requirements:

2–3 years of experience in customer support (eCommerce preferred) Excellent written English and attention to detail Reflexive use of AI tools and learning new systems Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel

Responsibilities:

Review and approve AI generated responses before resolving customer issues Edit or write replies as needed to ensure accuracy and brand tone Flag edge cases or trends for internal escalations Handle 100-200 tickets per day depending on volume & complexity Work within platforms like Shopify & other e-commerce integrated tools