E-commerce Customer Support Specialist

Experience providing customer support for e-commerce or online retail businesses Strong written communication and problem-solving skills Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies Ability to manage multiple tickets and priorities effectively Customer-first mindset with attention to detail Familiarity with CRM or helpdesk systems (Preferred) Experience contributing to FAQs or help center content (Preferred)

Handle customer inquiries related to products, orders, payments, returns, and exchanges Provide clear, accurate, and empathetic support via email and chat Maintain detailed ticket documentation and customer records Collaborate with Operations and Fulfillment teams to resolve issues Follow established support processes and quality standards Identify opportunities to improve customer experience and support workflows