(fluent Dutch) Customer Support Consultant (South Africa, remotely)
Company:SupportYourApp
Location:South Africa, CET
Languages:Dutch, English
Seniority level:Entry, 6 months
Experience:6 months
Skills:
Communication SkillsProblem SolvingWritten communicationEnglish communicationVerbal communicationTroubleshootingCustomer support
Requirements:
Excellent Dutch communication skills (at least C1 level for both spoken and written) English at B2 level Experience in customer support for at least 6 months Positive, proactive and responsible attitude Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities:
Deliver outstanding customer support via phone calls, chats and emails Build strong and lasting customer relationships Keep up with evolving tools and technology Handle sensitive customer data with care and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet KPI Communicate with developers and cross-functional specialists
