Customer Support Specialist
55000 - 65000 CAD per year
Company:Practice Better
Location:Canada
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Problem SolvingSaaSTroubleshootingCustomer support
Requirements:
2+ years of relevant experience in a SaaS, Tech environment Proven ability to provide exceptional customer support Strong communication and collaboration skills Experience with a modern support stack (Zendesk, Guru, Slack, and JIRA) Analytical, curious, and adaptable Comfortable operating in a fast-moving, growth-stage environment
Responsibilities:
Act as a problem-solver, understand customer needs, troubleshoot issues, and follow up to ensure resolution. Guide and train customers on the Practice Better platform. Build deep product knowledge and share it with customers. Contribute to support resources like help articles and guides. Collect customer feedback, identify trends, and share insights with the development team. Log requests and keep teams updated on customer needs. Meet personal and team goals such as CSAT and response times.
