Player Support Agent for Video Gaming - Montreal
Company:Keywords Studios
Location:Canada
Languages:English
Seniority level:Entry, An asset
Experience:An asset
Skills:
Communication SkillsProblem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingEnglish communicationTroubleshooting
Requirements:
Excellent English (spoken and written) Passion for video gaming or customer service Ability to juggle multiple tasks while managing your time efficiently Comfortable with digital technologies (computers, video game consoles, touchscreens) An interest in the video game industry Experience in a relevant or related field (an asset) Experience in a similar position (an asset)
Responsibilities:
Assist video game players in troubleshooting their account issues via ticketing, emails and/or live chat Interact with our clients' customers for all the inquiries they could have about the game Assist the developers by forwarding them important information from all the issues you handle with customers
