Bilingual (English-Spanish) Customer Support Representative
Company:Far Out Scout
Location:Philippines, EST
Languages:English, Spanish
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceEmpathyActive listeningCRMEnglish communication
Requirements:
Native or near-native fluency in Spanish and English (spoken and written) Excellent listening and speaking skills in both languages At least 3 years of experience in a customer-facing phone role College degree preferred Ability to stay calm, empathetic, and solutions-oriented Self-motivated, detail-oriented Comfortable working in a high-volume call environment Quiet, noise-free home office setup with reliable internet connection
Responsibilities:
Answer inbound calls from homeowners Make outbound calls to follow up on leads and appointments Gather necessary information and enter it into the booking system Schedule and confirm appointments for partner businesses Communicate clearly in Spanish and English Maintain a helpful, empathetic tone Document all interactions in the CRM Meet performance metrics
