Bilingual (English-Spanish) Customer Support Representative
Company:Far Out Scout
Location:Philippines, EST
Languages:English, Spanish
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceEnglish communicationEmpathyActive listeningCRM
Requirements:
Native or near-native fluency in Spanish and English (spoken and written) Excellent listening and speaking skills in both languages Professional and neutral accent Ability to stay calm, empathetic, and solutions-oriented Self-motivated, detail-oriented Comfortable working in a high-volume call environment Quiet, noise-free home office setup Reliable internet connection College degree preferred At least 3 years of experience in a customer-facing phone role
Responsibilities:
Answer inbound calls from homeowners Make outbound calls to follow up on leads Gather necessary information and enter into booking system Schedule and confirm appointments Communicate clearly in Spanish and English Maintain a helpful and empathetic tone Document all interactions in the CRM Meet performance metrics
