Support Analyst, Customer Success Operations
60000 - 65000 USD per year
Company:SmarterDx
Location:United States
Languages:English
Seniority level:Middle, 3-5 years
Experience:3-5 years
Skills:
SQLJiraProblem SolvingCustomer serviceTroubleshootingTechnical support
Requirements:
- 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS
- Strong experience in technical troubleshooting and problem-solving
- Strong experience in Clinical Documentation Improvement (CDI) processes
- Strong experience in Healthcare information systems
- Excellent communication skills
- Strong empathy and patience
- Experience with Jira or other ticketing systems
- Ability to quickly learn and adapt to new technologies and processes
- Excellent time management and prioritization skills
- Proactive approach to identifying and resolving potential issues
Responsibilities:
- Serve as the initial point of contact for end user inquiries
- Provide timely and effective support via phone, email, and chat
- Build and maintain strong relationships with end users
- Troubleshoot and resolve technical issues related to the application
- Escalate complex technical issues to the appropriate team
- Stay up-to-date with product updates and features
Similar Jobs:
Operations Associate, Customer Success Operations
Company:SmarterDx
100000 - 120000 USD per year
View details