Operations Associate, Customer Success Operations

5+ years experience in customer service or project management roles 3+ years of experience creating and optimizing standard operational procedures Strong experience in technical troubleshooting and problem-solving using SQL Experience with clinical documentation improvement (CDI) software or related healthcare applications Experience at a startup or healthcare company Excellent communication skills Flexible team player Strong empathy and patience Well-versed in Jira or similar ticketing tools Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues

Develop an advanced understanding of all SmarterDx applications Partner with cross-functional teams to resolve complex customer issues Act as an escalation point of contact for complex Support issues Serve as a thought partner to CS Operations Managers Proactively document and train the Customer Success team on new or updated processes Leverage SQL to complete back-end queries