Strategy & Operations, Customer Success

SaaS & financial literacy Strategic mindset Detail-oriented with commitment to data accuracy and process quality Experience in fast-growth SaaS environments, ideally in a Customer Success or Revenue Operations role Skilled in CRM reporting, with preference for HubSpot experience Ability to work autonomously, managing multiple tasks and deadlines effectively Excellent communicator, both verbally and in writing

Develop and refine processes, tools, and workflows to scale Customer Success operations Analyze metrics (NRR, GRR, churn, product adoption, health score, customer sentiment) and provide early warnings Enhance the end-to-end customer journey Collaborate with Finance and CS leadership on planning cycles Identify inefficiencies and implement improvements to CS workflows Define business requirements to improve Customer Success efficiency, efficacy, and scalability Ensure alignment with Sales, Product, and other teams Lead the roll-out and adoption of new processes or workflows