Customer Success Operations Manager

BA/BS Degree required 4+ years experience in Customer Success Operations, Business Operations, or Program Management Strong analytical skills SQL skills preferred Salesforce reporting + dashboarding preferred Experience building dashboards (Looker, Tableau, or internal tools) required Ability to identify process gaps and create scalable solutions Strong cross-functional collaboration experience Excellent communication skills Experience facilitating change management Ability to document and simplify complex workflows Experience supporting or enabling Customer Success teams in a SaaS environment

Serve as the cross-functional liaison for Customer Success Gather insights across customer interactions Analyze trends, risks, and opportunities Build and maintain operational performance dashboards Partner with CSEs to identify and resolve risks and process breakdowns Support CS leadership in defining scalable frameworks Create and maintain internal documentation for CS processes Help structure the internal CS operating rhythm Work with Product Ops for new product rollouts Improve communication flow between CS and other teams Partner with RevOps to optimize Salesforce for CS workflows Lead implementation and rollout of new CS tools