Technical Account Manager, Japan
Company:Wiz, Inc.
Location:Japan
Languages:English
Seniority level:Senior, 7+ years
Experience:7+ years
Skills:
AWSDockerCloud ComputingCybersecurityKubernetes
Requirements:
- 7+ years of experience in technical customer-facing roles (e.g., TAM, Professional Services, Solutions Engineering).
- Strong understanding of cloud services, architectures, and security best practices.
- CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and their security considerations.
- Strong problem-solving skills and ability to drive resolution of complex technical issues.
- Proven track record of building and maintaining relationships with enterprise clients.
- Excellent communication and interpersonal skills.
Responsibilities:
- Provide expert guidance on deployment and operational best practices.
- Serve as the primary Wiz liaison for technical questions or escalations.
- Contribute to workshops to help customers maximize Wiz platform value.
- Develop trusted advisor relationships with customer stakeholders.
- Help customers develop Success Plans and guide them in achieving objectives.
- Identify and address technical issues to ensure customer satisfaction.
- Advocate for customer needs across departments.
- Collaborate with Sales and Renewal teams to secure contract renewals.
- Maintain up-to-date knowledge of the Wiz platform and cloud security threats.
