Senior Account Manager

Posted 4 months agoViewed

WorldwideFull-TimeEnterprise Software

Company:Sensei Labs

Location:Worldwide

Languages:English

Seniority level:Senior, 5+ years

Experience:5+ years

Skills:

Business DevelopmentBusiness IntelligenceMicrosoft Power BICustomer serviceNegotiationStakeholder managementSaaSRelationship buildingAccount ManagementClient relationship managementSales experience

Requirements:

5+ years of relevant experience in a growth-focused customer-facing role, ideally in SaaS and/or Consulting Held strategic customer-facing roles Effective communicator, both verbal and written Awesome interpersonal skills Analytical and problem-solving skills Understanding Power BI or similar business intelligence tools is a bonus

Responsibilities:

Act as a trusted advisor with customers to ensure account health and drive retention Collaborate with Strategy, Product, Sales and Marketing teams Lead the development of customer strategy and roadmaps Identify retention and expansion opportunities Monitor financial and customer health Proactively monitor adoption statistics, survey results and qualitative data Plan for and lead Executive Business Reviews