- Lead top-tier client accounts end-to-end across Amazon and marketplaces, owning strategy, execution, and performance
- Serve as the primary client partner - lead conversations, present recommendations, and drive key business decisions with senior stakeholders including C-suite
- Develop annual strategic roadmaps, growth plans, promotional calendars, and business reviews with a strong focus on profitability and scaling performance
- Oversee and mentor Account Managers/Associates; provide coaching, workload allocation, feedback, and career development
- Ensure flawless delivery across media, creative, retail, supply chain coordination, and marketplace operations
- Build trust with clients through education, guidance, performance transparency, and proactive recommendations
- Identify growth opportunities, upsell initiatives, and ways to expand existing scopes of work
- Create decks, lead all client meetings, own call notes, action lists, and follow-through
- Monitor account performance, review reporting regularly, and translate data into clear insights and next steps
- Work cross-functionally with media, retail, creative, and analytics teams to drive end-to-end success
- Advocate for the client internally and ensure alignment on deadlines, ownership, and execution quality
- Develop and implement best practices, SOP improvements, onboarding materials, and training resources
- Contribute to thought leadership, internal education sessions, and new business pitches
- Stay current on Amazon programs, betas, algorithms, policy updates, and marketplace opportunities
- Help brands innovate beyond foundational Amazon execution through channel expansion and creative testing
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