- Own client success and portfolio revenue for full-service clients
- Drive development of annual strategic roadmaps, growth plans, and promotional calendars
- Identify growth opportunities and upsell initiatives
- Lead and manage a team of account managers
- Mentor and coach team members through performance reviews
- Lead client communications and present recommendations to senior stakeholders
- Ensure delivery across media, creative, retail, and supply chain operations
- Collaborate with internal media, retail, creative, and analytics teams
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