Senior Account Manager

5+ years of experience in account management, client success, or enterprise relationship management Experience ideally within technology services, digital transformation, or software consulting Demonstrated success in meeting or exceeding growth and retention goals Experience managing a $2M+ book of business with proven revenue expansion results Strong communication, negotiation, and executive relationship-building skills Solid understanding of technology and digital solutions Proficiency with CRM and reporting tools (Salesforce, HubSpot, or equivalent) Ability to travel domestically (estimated 20-30%)

Manage key client relationships as senior point of contact Drive account growth through upsell and cross-sell opportunities Ensure client retention and satisfaction through proactive management Develop strategic account plans and success roadmaps Lead renewal negotiations, pricing, and contract changes Accurately forecast revenue, retention, and pipeline Collaborate cross-functionally for high-quality client outcomes Formalize scalable account management frameworks and playbooks Mentor and share best practices to build account management culture Represent Devsu at industry events and client engagements Operate with autonomy and accountability for client portfolio