Patient Intake Specialist (Evening)
Company:Understood Care
Location:United States, EST
Languages:English
Seniority level:Entry, 3+ years
Experience:3+ years
Skills:
Communication SkillsAttention to detailOrganizational skillsComputer skillsInterpersonal skillsRelationship buildingEmpathyActive listeningCRMCustomer support
Requirements:
3+ years in a patient-facing role Knowledge of Medicare and the U.S. healthcare system Strong organizational skills and attention to detail Excellent communication and rapport-building abilities Comfort using EHRs, CRMs, and digital health tools
Responsibilities:
Answer incoming phone calls from patients Call patients to confirm appointments and explain services Document intake findings in internal systems Coordinate handoff to MDs/NPs and Care Advocates Follow up to ensure onboarding completion
