- Serve as a member-facing contact for Medicare patients after intake appointments.
- Help members navigate healthcare services, insurance, and appointment scheduling.
- Assist with navigation issues like online portals, referrals, and application forms.
- Identify Social Determinants of Health support needs and available resources.
- Coordinate with clinical professionals for non-clinical navigation.
- Document member interactions and support activities accurately.
- Provide empathetic and culturally responsive member support.
- Exercise independent judgment in performing navigation services.
CRMEHR