Patient Advocate
U
Understood CareHealthcare
Remote, 9:00 a.m. to 5:00 p.m. Eastern TimeContractMiddle
Salary23 - 27 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, Mandarin
- Experience
- 3+ years
- Required Skills
- CRMEHR
Requirements
- 3+ years of experience in healthcare, social services, or advocacy.
- Strong working knowledge of Medicare and the U.S. healthcare system.
- Ability to manage activities in a self-directed, independent manner.
- Comfort using technology platforms, EHRs, CRMs, or scheduling tools.
- Experience supporting older adults or populations with complex needs.
- Strong problem-solving and interpersonal communication skills.
- Commitment to member empowerment and reducing barriers to care.
- Relevant professional credentials (e.g., RN, CMA, BCPA) are preferred.
Responsibilities
- Serve as a member-facing contact for Medicare patients after intake appointments.
- Help members navigate healthcare services, insurance, and appointment scheduling.
- Assist with navigation issues like online portals, referrals, and application forms.
- Identify Social Determinants of Health support needs and available resources.
- Coordinate with clinical professionals for non-clinical navigation.
- Document member interactions and support activities accurately.
- Provide empathetic and culturally responsive member support.
- Exercise independent judgment in performing navigation services.
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