Customer Care Advocate
New
United StatesFull-TimeMiddle
Salary20.19 - 25 USD per hour
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Job Details
- Experience
- 2–3+ years
- Required Skills
- SalesforceProblem SolvingMicrosoft OfficeMultitaskingData entryCRMCustomer supportHIPAA
Requirements
- High school diploma or equivalent required.
- 2–3+ years of customer service experience in a high-volume contact center or fast-paced support environment.
- Strong verbal and written communication skills with a compassionate and customer-focused approach.
- Ability to manage sensitive situations calmly, professionally, and with emotional intelligence.
- Experience using Microsoft Office tools, including Outlook; familiarity with Word, Excel, and PowerPoint is a plus.
- Typing speed of 40+ WPM with strong multitasking and system navigation abilities.
- Ability to work independently while maintaining productivity and schedule adherence in a remote environment.
- Strong problem-solving, organizational, and analytical skills with excellent attention to detail.
- Experience in healthcare, medical devices, patient support, insurance verification, or reimbursement processes is preferred.
- Familiarity with CRM systems, particularly Salesforce, is considered an advantage.
- Ability to maintain a secure home office setup with reliable high-speed internet connectivity.
Responsibilities
- Provide personalized, empathetic support to patients and healthcare providers through inbound and outbound communications.
- Assist with insurance verification, benefits investigation, payment discussions, and coverage explanations.
- Troubleshoot product, enrollment, and service-related issues while ensuring timely and accurate resolution.
- Maintain detailed and accurate records of all interactions, insurance information, and case updates within internal systems and CRM platforms.
- Respond to customer inquiries via phone, email, and ticketing systems while maintaining high service standards.
- Ensure compliance with HIPAA, FDA regulations, and company quality standards during all customer interactions.
- Collaborate with internal teams to support operational needs, peak periods, and cross-functional initiatives.
- Participate in virtual meetings, ongoing training sessions, and continuous improvement activities.
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