Patient Success Advocate - Evening hours

Multi-channel (voice, email, SMS) help desk experience interacting directly with consumers. Experience with Zendesk is a plus. Experience in a customer-facing healthcare related field. Previous experience working in a metrics-driven position. Experience working with Medicare patients. Ability to problem solve, ask probing questions, and troubleshoot. Prior experience working in a remote work environment. Stable wifi with strong upload and download speeds required for remote work.

Provide courteous and professional assistance to customers via phone, email, and chat. Address inquiries, troubleshoot technical issues, reschedule appointments, and provide solutions. Educate customers on Cadence technology products and services. Conduct follow-up communication with customers. Escalate patient concerns to necessary care delivery teams.