Patient Advocate (Part Time)
Company:Understood Care
Location:United States, EST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project CoordinationDocumentationCommunication SkillsCollaborationProblem SolvingCustomer serviceInterpersonal skillsCRM
Requirements:
3+ years of experience in a patient-facing healthcare or social services role Strong working knowledge of the U.S. healthcare system, especially Medicare Comfortable using EHRs, CRMs, and patient messaging tools Experience supporting older adults or vulnerable populations RN, CMA or BCPA certification preferred but not required
Responsibilities:
Serve as the ongoing point of contact for Medicare patients after their intake appointment Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments) Troubleshoot issues related to online portals, referrals, or provider communication Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH) Document interactions and update care plans in our internal systems Provide warm, empathetic, and culturally responsive support to every patient
