- Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone.
- Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed.
- Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions.
- Coordinate with care teams and technical support to resolve activation issues that require additional intervention.
- Document patient interactions and device activation status accurately to maintain a complete activation record.
- Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint.
- Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols.
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