Clinical Navigator Supervisor

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Requirements:

• Active Certification as a Medical Assistant from an accredited association.
• 5+ years of Medical Assistant experience treating patients with chronic diseases.
• 2+ years of experience leading a clinical team of Medical Assistants.
• Ability to thrive in an environment founded on trust, autonomy, and direct feedback.
• Excellent communication skills for managing change initiatives.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Strong project management skills with the ability to prioritize tasks.
• Proven success in motivating and inspiring a team.
• Passion for patient/customer experience and improving healthcare with digital innovation.
• Prior experience in a startup environment and with remote patient monitoring technology is a plus.

Responsibilities:

• Conduct regular virtual check-ins with patients under the direction of the Cadence Nurse Practitioner.
• Help ensure all quality standards and compliance targets for the team are met by conducting quarterly audits.
• Lead bimonthly team meetings.
• Monitor and analyze data to identify trends and implement strategies to enhance team performance.
• Identify opportunities for improvement and implement strategies to enhance patient outcomes and satisfaction.
• Communicate OKRs with the team and monitor progress towards goals.
• Provide ongoing guidance through coaching and mentoring team members.
• Foster a collaborative and supportive team environment.
• Assist in communicating policies and procedures and escalate matters to leadership as needed.
• Collaborate with Team Leads to ensure adequate coverage for the clinical team.
• Participate in the recruiting process by interviewing prospective team members.
• Flexibility to work across time zones for team coverage.