Commercial Services CRM Manager

Proven ability to successfully build and manage customer relationships, escalations, and consultant situations Recognized mentor with excellent communication and interpersonal skills Ability to source, assess, and attract candidates that fit within the Veeva culture 10+ years of work experience with consistent advancement and demonstrated growth

Own and ensure success of Vault CRM projects Scale operations to meet customer demand Build and maintain strong customer relationships Lead and optimize organizational structure for the CRM suite Manage the CRM consultants and drive adaptation to a matrixed working model Manage and optimize the CRM Professional Services team Shape hiring and talent development within Commercial Services Contribute to scaling the commercial services business Champion new value propositions for the Commercial Services team