Customer Support Specialist (US Timezone: 9AM to 6PM EST)
Company:HeadX
Location:Philippines, EST
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Problem SolvingCustomer support
Requirements:
2+ years in a similar customer support role Proven problem-solving skills and ability to take ownership Proficiency with Zendesk and modern telephony systems Experience in the US e-commerce market is preferred Outstanding command of the English language, both written and spoken
Responsibilities:
Provide outstanding customer experience via in-app live chat, phone, and email Solve complex problems and take ownership of issues Collaborate with internal stakeholders to ensure timely resolutions Document customer interactions in Zendesk Provide feedback to improve processes Leverage knowledge base and suggest automations for efficiency
