Client Services Representative (Team Lead)

Experience working in a background screening company Experience with verification processes (employment, education, or reference checks) Leadership or management experience High School Diploma or equivalent 1+ years experience in a Clients Services Department in a call center environment preferred Working knowledge of G-Suite and Microsoft Office products Experience in Salesforce preferred Proven ability to build, nurture, and retain client relationships Ability to navigate between multiple windows/browsers, perform internet research, and type 45 WPM Primary internet connection with a minimum speed of 15 Mbps Backup internet connection with at least 10 Mbps Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+) or AMD Ryzen 5 or equivalent processor Minimum of 8 GB RAM Functional backup device meeting or exceeding Intel Core i3 performance, capable of functioning during power interruptions A functioning webcam A noise-canceling USB headset A quiet, dedicated home office space A smartphone for communication and verification purposes

Answer a minimum of 30 inquiries via email, phone, or chat Resolve client cases for the client services team Educate clients on searches, forms needed, and the adverse action process Assist clients with new user accounts, ordering process, and portal training Train new clients on the billing process Assist other departments in obtaining information and forms from clients