Customer Solution Architect Team Lead (AMER)

6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering 2+ years of people management or team leadership experience Strong background with relational databases (PostgreSQL preferred) Deep understanding of schema design, indexing, and query performance Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js Clear, confident technical communicator and storyteller Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving

Hire, coach, and grow a global team of CSAs Collaborate with Sales, Product, and Engineering to scale the CSA motion Create structured onboarding, training, and development plans for CSAs Ensure CSAs consistently deliver successful outcomes for paid Team and Enterprise accounts Work directly with strategic customers on escalations, architectural deep dives, or critical onboarding milestones Lead and review technical discovery led by CSAs Guide CSAs in designing and presenting platform demonstrations Collaborate with Growth team members to size deals and provide usage estimates Support team in defining and executing proof-of-value scopes Ensure CSA-owned timelines result in a high proof-to-conversion success rate Build reusable onboarding flows Help team build detailed account plans focused on adoption and expansion Provide ongoing technical coaching for CSAs Partner cross-functionally to advocate for customer feedback Coach CSAs to act as internal and external champions of Supabase