Customer Solution Architect Team Lead (AMER)

6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering 2+ years of people management or team leadership experience Strong background with relational databases (PostgreSQL preferred) Deep understanding of schema design, indexing, and query performance Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js Clear, confident technical communicator and storyteller Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards

Hire, coach, and grow a global team of CSAs Collaborate with Sales, Product, and Engineering to scale the CSA motion Create structured onboarding, training, and development plans for CSAs Ensure CSAs consistently deliver successful outcomes for paid accounts Work directly with strategic customers during escalations or architectural deep dives Lead and review technical discovery for pre-sales Support team in defining and executing proof-of-value scopes Build reusable onboarding flows Help team build detailed account plans Provide ongoing technical coaching for CSAs Act as internal and external champions of Supabase