Customer Success - United States - Corporate
Company:ElevenLabs
Location:United States
Languages:English
Seniority level:Junior, 1-3 years
Experience:1-3 years
Skills:
RESTful APIsCustomer serviceCustomer SuccessSaaSAccount ManagementClient relationship managementRelationship managementData analyticsCustomer support
Requirements:
1-3 years of previous experience in Customer Success in a SaaS, fast-paced organization. A strong scalability and customer excellence mindset. Strong communication and interpersonal skills. Excellent problem-solving, technical, and analytical skills. A hybrid of customer & product-driven mentality.
Responsibilities:
Manage a scale book of business of around 100 accounts. Partner on the development of ElevenLabs’ scaled Customer Success playbook. Build and maintain strong relationships with high potential clients. Own the upsell, cross sell, and renewal processes for the scale segment. Bring a value at volume mindset to create repeatable and self-serve processes + resources. Measure and improve customer satisfaction & experience. Monitor customer usage and adoption of our products. Own your NRR + customer health KPIs.
