Customer Success Manager, SCADA & EMS (United States)

Deep expertise in SCADA and EMS technologies (software and hardware). Experience managing, installing, maintaining, and troubleshooting SCADA networks. Demonstrated experience in selling or servicing large, complex customers. Ability to guide customers through complex discussions. Excellent written and verbal communication skills. Ability to identify and resolve customer issues proactively. Passion for delivering outstanding customer experiences. Ability to analyze customer data for actionable insights. Ability to work collaboratively with internal teams.

Build and maintain strong customer relationships. Serve as a strategic advisor to customers. Lead customer onboarding and project commissioning. Guide customers on product utilization and optimization. Support upselling, renewals, and novations. Gather and communicate customer feedback to internal teams. Utilize customer data for improvement opportunities. Address and resolve customer issues promptly. Organize training sessions and provide documentation. Collaborate with Sales, Marketing, and Product teams.