Enterprise Account Manager - United States
Company:
Location:United States
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
LeadershipCross-functional Team LeadershipNegotiationStakeholder managementRelationship buildingAccount ManagementSales experienceStrategic thinkingCRM
Requirements:
5+ years of experience in enterprise SaaS account management or customer growth roles. Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets. Experience managing both direct and partner-led enterprise accounts. Strong command of value-based and solution selling methodologies. Executive presence and ability to influence C-level stakeholders. Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari). Strong organizational skills and a strategic mindset. Bachelor's degree required; MBA or technical degree is a plus.
Responsibilities:
Own a high-value portfolio of enterprise and upper-mid-market customers. Build executive-level relationships with customer stakeholders. Lead QBRs, renewal negotiations, and account planning. Identify whitespace and expansion opportunities and execute growth strategies. Drive Net ARR growth, renewal rates, expansion revenue, and product adoption. Accurately forecast pipeline and own commercial negotiations. Develop territory/account plans aligned to customer business goals. Collaborate with Customer Success Managers (CSMs) to ensure strong adoption. Partner with Sales Engineering, Product, and Support teams. Work with Marketing and Partner teams to build co-selling motions. Travel regularly across North America for onsite executive meetings, strategic workshops, and customer events.
