Echo360 Inc

Echo360 is the global leader in inspired learning

Posted 2024-11-15

📍 United States

💸 160000 - 180000 USD per year

🔍 EdTech and SaaS

7+ years in Customer Success or Account Management, with at least 3 years in a leadership role.
Proven experience in managing teams, customer retention, engagement, and success strategies.
Strong oral and written communication skills with an ability to build lasting client relationships.
Knowledge of EdTech or SaaS products, understanding customer use cases.
Fluency with tools like Gainsight, Salesforce.com, Hubspot, and Outreach.

Lead a team of Customer Success Managers (CSMs) ensuring effective onboarding, adoption, and retention of customer accounts.
Develop and scale initiatives to maximize product usage and drive customer satisfaction.
Oversee onboarding, training, and implement strategies for customer renewals and expansions.
Act as a customer advocate and conduct regular business reviews with key metrics.
Analyze user data and create performance reports, optimizing the customer experience with cross-functional collaboration.

LeadershipData AnalysisSalesforceStrategyContent managementData analysisCollaborationWritten communication

Posted 2024-11-15

Posted 2024-11-13

📍 United States

🧭 Full-Time

💸 80000 - 100000 USD per year

🔍 Higher education, K-12, corporate, and government industries

Bachelor's degree (preferred), graduate degree is a plus.
A minimum of 5 years related professional experience in consultative sales, account management, or customer success.
Experience with Cloud/SaaS applications.
Outstanding verbal and written communication skills.
Working knowledge of educational Learning Management Systems.
Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight.
Willingness to travel.

Drive retention and renewability of all customers in your territory, reducing customer churn.
Serve as the primary point of contact for Echo360 customers, fostering strong relationships.
Analyze client data to identify opportunities for enhanced product use and to drive engagement.
Provide strategic guidance and create customized success plans aligned with client goals.
Analyze user data and deliver performance reports, including quarterly business reviews.

Data AnalysisSalesforceStrategyData analysisCollaboration

Posted 2024-11-13

🔧 Requirements