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Echo360 Inc

Echo360 is the global leader in inspired learning

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Jobs at this company:

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🔥 Director Customer Success, Corporate L&D (CSD-NA) (CSD-NA)
Posted 6 days ago

📍 United States

💸 160000.0 - 180000.0 USD per year

🔍 EdTech, SaaS

  • 7+ years in Customer Success or Account Management, with 3+ years in a leadership role.
  • Expertise in corporate L&D training platform solutions.
  • Strong knowledge of SCORM, HRIS platforms (like WorkDay), and LMS systems (like Cornerstone).
  • Knowledge of EdTech or SaaS products.
  • Proficiency in tools like Gainsight, Salesforce.com, Hubspot, and Outreach.
  • Exceptional interpersonal and communication skills.
  • Build, lead, and mentor a high-performing team of CSMs.
  • Establish performance metrics to track customer success and team efficiency.
  • Develop scalable initiatives to enhance product adoption and customer satisfaction.
  • Coordinate and oversee onboarding and training efforts.
  • Conduct assessments to gauge customer satisfaction.
  • Drive customer retention and identify upsell opportunities.
  • Develop customized success plans for key accounts.
  • Share insights to drive product and process improvements.
  • Analyze customer data to identify growth opportunities.
  • Collaborate with Product, Engineering, and Marketing teams.

Data AnalysisSalesforceCross-functional collaborationCustomer SuccessSaaS

Posted 6 days ago
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🔥 Customer Onboarding & Implementation Manager
Posted 12 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 120000.0 USD per year

🔍 SaaS or EdTech

  • A bachelor’s degree and 3-5 years of experience in customer onboarding, project management, or implementation roles within SaaS or EdTech.
  • Proven expertise in project management methodologies and tools (e.g., Jira, Asana, Microsoft Project), project management certification is a plus.
  • Strong technical skills, including experience integrating software with platforms like Canvas, Blackboard, Moodle, and other enterprise systems.
  • Exceptional communication and organizational abilities.
  • A strategic mindset focused on achieving customer success and process improvement.
  • Develop and execute detailed project plans for customer onboarding, defining clear milestones, timelines, and deliverables.
  • Monitor progress and ensure on-time delivery of all onboarding activities while meeting quality standards.
  • Collaborate with cross-functional teams to identify and resolve roadblocks.
  • Tailor onboarding plans to meet the unique needs of each customer.
  • Conduct engaging product training sessions.
  • Serve as the primary point of contact during onboarding, facilitating a seamless handoff to the Customer Success Manager.
  • Assist customers with complex technical configurations and integrations.
  • Analyze customer feedback to enhance the onboarding experience.

Project ManagementMicrosoft Active DirectoryREST APITechnical supportCustomer Success

Posted 12 days ago
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🔥 Solutions Consultant
Posted 12 days ago

📍 United States

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Learning Technology

  • Undergraduate/Graduate degree in Computer Science or equivalent technical major.
  • 3+ years of successful experience in technology sales.
  • Ability to work in a customer-facing environment.
  • Excellent communication skills.
  • Hands-on technical problem-solving experience.
  • General knowledge of Cloud Platforms and experience with Learning Management Systems.
  • Experience selling SaaS solutions.
  • Familiarity with Business Analytics and Machine Learning tools.
  • Support product sales as a technical and domain expert.
  • Lead discovery workshops to identify customer challenges.
  • Demonstrate products to align solutions with customer needs.
  • Document customer challenges and goals.
  • Scope and execute demos and proofs-of-concept.
  • Build trust-based relationships with technical stakeholders.
  • Collaborate with the account team to create business cases.
  • Understand competition to effectively position Echo360.
  • Provide feedback to product management for enhancements.
  • Stay informed on competitive analysis.
  • Support marketing events including conferences and trade shows.

Business AnalysisCloud ComputingData AnalysisMachine LearningSaaS

Posted 12 days ago
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