Customer Success Manager (Corporate-01.2026)

Bachelor’s degree (preferred); graduate degree a plus. Minimum of 5 years of experience in consultative sales, account management, or customer success within enterprise SaaS environments. Minimum of 5 years of experience supporting enterprise clients in industries with large, distributed, and high-turnover workforces. Experience with Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. Technically savvy, able to quickly master Echo360’s platform and articulate value. Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. Strong team player with the ability to collaborate across sales, marketing, and product teams. Willingness to travel as needed to support enterprise clients.

Own and manage a portfolio of enterprise accounts, ensuring strong relationships. Drive customer retention and renewal strategies, mitigating churn. Showcase product value and ROI through data-driven insights. Serve as the primary point of contact for enterprise clients. Engage with L&D, IT, and Operational stakeholders. Conduct quarterly business reviews. Analyze client usage patterns to identify opportunities. Provide strategic guidance and develop customized adoption plans. Communicate the business value and ROI of Echo360. Develop deep expertise in Echo360's product suite. Lead product training sessions. Monitor and analyze customer usage data, providing recommendations. Deliver performance reports to clients.