Enterprise Account Director
Company:Kalibri Labs
Location:US
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
LeadershipData AnalysisSalesforceCustomer serviceData visualizationTeam managementStakeholder managementCustomer SuccessSaaSNetworkingAccount ManagementClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceStrategic thinkingCRMData analytics
Requirements:
Bachelor’s degree in Hospitality management or related field and / or 5+ years of experience in senior / strategic account management. Extensive experience and understanding of revenue management and the hospitality industry. Excellent communication and interpersonal skills. Proven track record of developing and managing account plans. Ability to promote business solutions and identify client needs. Strong sales track record of meeting retention or NPS quotas. Ability to manage and prioritize multiple accounts. Creative and analytical problem-solver. Industry experience and knowledge of SaaS sales and customer service. Technical aptitude and software learning ability. High proficiency in Salesforce.com and MS Suite (Excel, PowerPoint, and Word).
Responsibilities:
Build and maintain strong client relationships. Plan and execute customer engagement activities. Analyze client data to identify strategic opportunities. Create reports and communicate findings to stakeholders. Upsell and cross-sell features and services. Oversee client onboarding and training. Monitor client usage and satisfaction. Gather client feedback for product improvements.
