Customer Support Specialist - Vietnamese Speaker
Company:JustMarkets
Location:Southeast Asia
Languages:Vietnamese, English
Seniority level:Entry
Skills:
Problem SolvingWritten communicationComputer skillsVerbal communicationCustomer support
Requirements:
Proficient speaking and writing in Vietnamese and English. Computer literacy. Able to identify problem-solving methods and present solutions verbally and in writing. Strong interpersonal skills. High level of professionalism. Attention to detail and punctuality. Own a laptop (Windows with minimum 8GB RAM or Apple Mac 2015 onwards). Stable internet connection.
Responsibilities:
Handle incoming customer inquiries via live chat and tickets within set time ranges. Identify customer needs to achieve satisfaction. Manage standard inquiries in the ticket system and escalate complex issues to relevant departments.
