Сustomer Support Specialist - Japanese Speaker

Basic knowledge of work with Google framework (Docs, Sheets, Docs). Experience of resolving difficult issues. Experience of communication with angry clients. Basic understanding of empathy and customer service. Ability to identify weak areas in customer service. Basic knowledge of best CS practice. Proficiency speaking and writing in Japanese and English. Strong interpersonal skills. High level of professionalism. Attention to detail and punctuality. Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards). Stable internet connection.

Respond and communicate with clients to understand and service their needs via live chat, messengers, tickets system, and phone. Analyze customer data to make appropriate recommendations and problem resolutions. Resolve product or service concerns by clarifying the customer’s problem, determining the cause, selecting and explaining the best solution, and following up. Demonstrate excellent customer service to build long-term relationships and repeat business. Build rapport with clients and effectively resolve conflicts and contradictions. Contribute to team effort by accomplishing related results as needed. Commit to meeting quality standards in processing customer queries.