Operations Manager

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Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field
• Minimum 5 years of operations management experience, preferably in professional services or recruitment
• Proven track record of process improvement and operational excellence
• Strong project management skills with experience managing multiple concurrent projects
• Advanced proficiency in CRM systems, Microsoft Office Suite, and database management
• Exceptional organisational and time management abilities
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills in English
• Ability to work effectively in a remote environment with minimal supervision
• Strong interpersonal skills and ability to build relationships with diverse stakeholders
• Adaptability and flexibility to work in a fast-paced, dynamic environment

Responsibilities:

• Develop, implement, and continuously improve operational processes and procedures across all aspects of the executive search function
• Monitor and analyse key performance indicators to identify areas for improvement and drive efficiency gains
• Ensure compliance with industry standards and internal quality assurance protocols
• Manage project timelines and deliverables to meet client expectations and internal targets
• Coordinate client communications and maintain strong relationships throughout the search process
• Oversee the preparation and delivery of client reports, presentations, and search updates
• Manage client databases and ensure accurate maintenance of all client information and search records
• Support business development activities and proposal preparation as required
• Collaborate closely with consultants and researchers to ensure seamless execution of search assignments
• Provide operational support to the search team including scheduling, documentation, and administrative coordination
• Facilitate effective communication between internal teams and external partners
• Assist in onboarding new team members and ensuring they have the necessary operational support
• Oversee the effective use of CRM systems, databases, and other technology platforms
• Identify opportunities for technology improvements and coordinate implementation of new systems
• Ensure data integrity and security across all operational systems
• Generate regular reports and analytics to support business decision-making
• Support budget planning and monitor operational expenses
• Coordinate invoicing processes and maintain accurate financial records related to search assignments
• Manage vendor relationships and coordinate procurement of operational resources
• Ensure proper documentation and filing of all business-critical information