Customer Success Associate - Investment / Financials

Knowledge or interest in investing in the share market Know how to read financial statements Understand financial and/or investment terminologies Great communication skills Results-driven and problem-solver Ability to adapt to different situations Flexible and willing to work on a shifting schedule/holidays/weekends Experience with customer support and subscription-based software Experience with payment tools like Stripe 1-year+ experience in a similar role is ideal Desire to explore more about investing

Responding to complex customer queries via email or video call Help drive positive change throughout the business by identifying and solving customer issues Upholding high customer satisfaction and leaving customers delighted