Salesforce Adoption & Reporting Manager
Company:
Location:UK
Languages:English
Seniority level:Manager, 3-5 years
Experience:3-5 years
Skills:
SalesforceJQLChange ManagementReportingTrainingCRM
Requirements:
- Bachelor’s degree level
- 3–5 years in CRM adoption, user training, or change management roles.
- Proven experience in Salesforce reporting and analytics.
- Strong understanding of Salesforce functionalities and best practices
- Salesforce certifications (e.g., Salesforce Certified Administrator or Trainer).
- Experience with Salesforce dashboards, reports, and analytics tools.
- Strong analytical skills to leverage data-driven insights for adoption success.
- Proficiency in Salesforce reporting tools.
Responsibilities:
- Develop and implement a remote-friendly, data-driven Salesforce adoption strategy.
- Lead virtual change management initiatives.
- Establish KPIs to measure adoption success.
- Design and deliver virtual training programs.
- Create and maintain self-service training materials.
- Track user engagement metrics and adoption trends.
- Provide regular reports to leadership on adoption progress.
- Implement data-driven strategies to enhance user experience.
- Develop dashboards and reports to visualize user activity.
- Act as the primary point of contact for Salesforce users.
- Collaborate with department heads to tailor adoption strategies.
- Gather and analyze user feedback.
- Work closely with IT, product teams, and business stakeholders.
- Support global teams by adapting training and adoption strategies.
