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Manager, Customer Success
Posted 7 days agoViewed
💎 Seniority level: Manager, 6+ years
🔍 Industry: Healthcare
🏢 Company: VideaHealth👥 101-250💰 $40,000,000 Series B 2 months agoBiotechnologyHealth CareSoftware
⏳ Experience: 6+ years
Requirements:
- 6+ years in a customer success role, with 2+ yrs experience in a leadership role managing CSMs
- Proven track record of managing enterprise customers, driving product adoption, retention, and exceeding revenue goals.
- SaaS and startup experience, with the ability to navigate fast-paced, evolving environments.
Responsibilities:
- Lead a team of Customer Success Managers (CSMs), providing guidance, mentorship, coaching, and support to ensure they meet performance goals.
- Manage a personal portfolio of customer accounts, serving as a trusted advisor and ensuring their long-term success.
- Drive the Customer Success team to hit all product adoption KPIs
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