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Senior Manager, Customer Success - Kasten & VDC - REMOTE
Posted 15 days agoViewed
💎 Seniority level: Manager, 7 years
💸 Salary: 154600.0 - 220900.0 USD per year
🔍 Industry: Software Development
🏢 Company: Veeam Software👥 5001-10000💰 $2,000,000,000 Secondary Market 4 months ago🫂 Last layoff about 1 year agoVirtualizationData ManagementData CenterEnterprise SoftwareSoftwareCloud Infrastructure
🗣️ Languages: English
⏳ Experience: 7 years
Requirements:
- At least 7 years of experience in roles involving client/customer success, account management, and/or client needs evaluation, ideally across multiple industries or product lines.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions
- Ability to lead an international team, providing motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency and deepening of customer relationships with clients
- Proven proficiency with Kubernetes-based environments is preferred
- Strong technical understanding of Veeam products is preferred
- Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker and data protection (backup, recovery, and disaster recovery).
- Deep knowledge of Linux
- Kubernetes certifications preferred (CKA or CKAD)
- Ability to adapt to changing business priorities and environments.
- Self-motivated and directed.
- Data-driven individual with experience measuring and communicating key customer success metrics such as current usage and key growth stats
- Ability to work in a technical environment of exceedingly fast growth.
- Ability to use all Office products proficiently
- Possess general knowledge and basic terminology around data centers, servers, backup software, etc.
Responsibilities:
- Build and execute a strategy to meet client expectations.
- Lead a Global team and ensure daily practices encourage revenue optimization.
- Create and implement Onboarding strategies for new hires.
- Onboard and integrate new hires
- Work with the Director of CS to review and update business needs
- Define/refine KPIs as measures of talent quality and team success.
- Build processes and structures that will support expertise in matching talent under scenarios of expanded verticals and to support cross-selling/up-selling efforts.
- Evaluate and expand training resources for the team
- Develop capacity planning models to ensure the team can meet expectations for current and future needs.
- Optimize the structure, processes and execution of the team.
- Stabilize and adapt team strategies and processes to accommodate expanding verticals.
- Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment.
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