VideaHealth

👥 101-250💰 $40,000,000 Series B 2 months agoBiotechnologyHealth CareSoftware💼 Private Company
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VideaHealth is revolutionizing dental care with its AI-powered software that automatically detects pathologies in dental imaging. Developed by a team of engineers, AI scientists, and clinicians, our software helps dentists avoid missing diseases, leading to faster diagnoses and improved patient outcomes. We're at the forefront of healthcare innovation, aiming to be the first company to diagnose a billion people globally. Our tech stack includes DNSSEC, Organization Schema, IPv6, Cloudflare, Person Schema, and Amazon S3, among other technologies, reflecting our commitment to a robust and scalable infrastructure. VideaHealth is backed by leading investors like Spark Capital and Zetta Venture Partners, and we've secured over $67M in Venture Capital. With a remote-first culture and a collaborative environment, we foster innovation and growth. Our engineers are driven by the impact of our work and the opportunity to contribute to a rapidly growing company. We offer a unique opportunity to be part of a company that is making a tangible difference in the healthcare industry. We believe in an equitable, inclusive, and supportive environment for all employees, creating a safe space for everyone to share their experiences, brainstorm ideas, and grow their careers.

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🧭 Full-Time

🔍 Healthcare

  • 6+ years in a customer success role, with 2+ yrs experience in a leadership role managing CSMs
  • Proven track record of managing enterprise customers, driving product adoption, retention, and exceeding revenue goals.
  • SaaS and startup experience, with the ability to navigate fast-paced, evolving environments.
  • Lead a team of Customer Success Managers (CSMs), providing guidance, mentorship, coaching, and support to ensure they meet performance goals.
  • Manage a personal portfolio of customer accounts, serving as a trusted advisor and ensuring their long-term success.
  • Drive the Customer Success team to hit all product adoption KPIs
Posted 5 days ago
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🧭 Full-Time

🔍 Healthcare

  • 3+ years client success experience
  • Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
  • Start-up experience and ability to operate in a fast paced, ambiguous environment
  • Ability to solve problems quickly and creatively in a highly collaborative environment
  • Adept at managing multiple stakeholders internally and externally with differing seniority
  • Proven track record of exceeding ARR goals and client satisfaction across a book of business
  • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
  • Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption
  • Highly organized, able to multitask, and easily adapts and responds to change
  • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
  • Comfortable conducting product demonstrations and presenting virtually or in-person
  • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
  • Willingness to travel up to 40% including internationally
  • Clinical team onboarding, training and support
  • Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
  • Drive product adoption and partner with clients to successfully achieve KPIs
  • Develop and deepen relationships with clients that provide insight into their company goals and strategies
  • Ensure client delight that drives client advocacy opportunities
  • Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
  • Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
  • Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
  • Travel to customer sites - up to 40%
Posted 10 days ago
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