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Customer Success Manager
Posted 12 days agoViewed
💎 Seniority level: Manager, 3+ years
🔍 Industry: Healthcare
🏢 Company: VideaHealth👥 101-250💰 $40,000,000 Series B 2 months agoBiotechnologyHealth CareSoftware
⏳ Experience: 3+ years
Requirements:
- 3+ years client success experience
- Dental, DSO, healthcare industry, digital therapeutics, or digital healthcare background
- Start-up experience and ability to operate in a fast paced, ambiguous environment
- Ability to solve problems quickly and creatively in a highly collaborative environment
- Adept at managing multiple stakeholders internally and externally with differing seniority
- Proven track record of exceeding ARR goals and client satisfaction across a book of business
- Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
- Strong customer data analysis skills highlighted by ability to take learnings and turn them into actionable insights and tactics that drive product adoption
- Highly organized, able to multitask, and easily adapts and responds to change
- Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
- Comfortable conducting product demonstrations and presenting virtually or in-person
- Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
- Willingness to travel up to 40% including internationally
Responsibilities:
- Clinical team onboarding, training and support
- Ability to engage dental clinical teams driving VideaAI product adoption via a consultative approach through your expertise in practice workflow integration
- Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
- Drive product adoption and partner with clients to successfully achieve KPIs
- Develop and deepen relationships with clients that provide insight into their company goals and strategies
- Ensure client delight that drives client advocacy opportunities
- Be a client consultant. Analyze the client’s use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
- Act as a client advocate and be the voice of the client internally to refine the client experience including client implementation, onboarding, and product experience.
- Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
- Travel to customer sites - up to 40%
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