Technical Support Specialist

Posted 9 days agoViewed

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💎 Seniority level: Junior, 1-3 years

📍 Location: Canada

💸 Salary: 48875.0 - 57500.0 CAD per year

🔍 Industry: Software Development

🗣️ Languages: English, French

⏳ Experience: 1-3 years

🪄 Skills: Cloud ComputingCommunication SkillsCustomer serviceTroubleshootingTechnical supportCustomer supportEnglish communicationSaaS

Requirements:

Bachelor’s degree or higher in a technical discipline such as computer science or engineering
1-3 years of experience in a technical product support role
Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
Strong written and verbal English and French communication skills - Spanish is a plus
Able to work flexible hours - nights and weekends a plus

Responsibilities:

Respond to inbound customer requests for assistance through live channels (phone and chat)
Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
Self-Manage personal workload in an effective and efficient manner
Utilize available knowledge, tools, and resources to resolve customer issues
Clearly and concisely documenting communications with Customers
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

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