Why is remote work so nice? Let's try to see!
ApplyApply
IT Helpdesk
Posted 9 days agoViewed
🏢 Company: Staff4Me
Related Jobs
Apply
🔥 IT Helpdesk Support Specialist-Contract (Remote)
Posted 7 days ago
📍 United States
🧭 Contract
💸 52000.0 - 62400.0 USD per year
🏢 Company: Myriad360👥 101-250InfrastructureConsultingCloud ComputingSecurityVoIPCyber Security
- Must have Microsoft 365 administration experience.
- Strong troubleshooting and problem-solving skills in IT support.
- Excellent communication and customer service abilities.
- Experience with Windows and Mac operating systems.
- Familiarity with IT ticketing systems and remote support tools.
- Update and keep track of request in ticketing systems.
- Ability to manage multiple tasks and prioritize effectively.
- Ability to call /Text people in emergency situations.
- Strong attention to detail and organizational skills.
- Knowledge of networking fundamentals and security best practices.
- Experience with user account management (Active Directory, Google Workspace, etc.).
- Prior experience in an IT Helpdesk or technical support role is a plus.
- IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent) are a plus.
- Respond to and resolve IT support requests in a timely and professional manner.
- Diagnoses and troubleshoot hardware, software, and network-related issues for Windows and Mac environments.
- Install, configure, and update software applications and hardware systems.
- Maintain accurate records of IT support issues and resolutions within the ticketing system.
- Assist with user account management, including setup and deactivation for employees and contractors.
- Provide training and support to users on company IT systems and applications.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Ensure adherence to IT security policies and best practices to safeguard company data.
Mac OS XCustomer serviceNetworkingTroubleshooting
Posted 7 days ago
ApplyApply
🔥 Level 3 IT Helpdesk Technician
Posted 13 days ago
📍 Philippines
💸 1500.0 - 2500.0 USD per month
🔍 IT
🏢 Company: Talent Cottage
- Extensive experience in server infrastructure management and system administration.
- Strong expertise in data backup solutions and disaster recovery planning.
- Advanced knowledge of Windows Server, Active Directory, and virtualization technologies (VMware, Hyper-V, etc.).
- Proficiency in firewall management, security patching, and network configurations.
- Familiarity with cloud-based technologies, including Azure and AWS.
- Experience with remote support tools and IT service management software.
- Manage and maintain server infrastructure, including installations, configurations, and troubleshooting.
- Oversee and verify data backup processes to ensure system integrity and business continuity.
- Conduct customer audits and create detailed documentation of IT systems and processes.
- Perform server reboots, firmware installations, and firewall patching to ensure optimal system performance and security.
- Provide advanced technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex technical problems related to IT infrastructure.
- Work closely with other IT teams to escalate and resolve system-related issues efficiently.
- Document all actions and solutions within the company’s ticketing system.
Posted 13 days ago
ApplyApply
🔥 L2 IT Helpdesk (AU IT, WFH)
Posted 27 days ago
📍 Philippines
🧭 Full-Time
💸 60000.0 - 80000.0 PHP per month
🔍 IT
🏢 Company: ConnectOS👥 251-500ComplianceConsultingHuman ResourcesBusiness DevelopmentSecurityLegal
- Experience in handling Managed Services Provider (MSP)
- At least 5-7 years and proven experience as an IT Helpdesk or similar roles
- Manage Active Directory, Group Policies, user accounts, and permissions across various environments.
- Expert for Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration.
- Has experience using ConnectWise or similar Ticketing Tools
- Act as an escalation point for Level 1 technicians, resolving more complex IT issues.
- Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services.
- Conduct basic end-user training on security best practices, Microsoft 365 tools, and IT policies when needed.
- Ensure tickets are properly categorized, documented, and updated in ConnectWise.
- Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately.
- Apply patching and security updates for endpoints and servers as part of regular maintenance.
- Assist with new client onboarding and be the project technical lead.
- Participate in client audits, ensuring IT infrastructure aligns with security and best practices.
- Document new solutions, troubleshooting steps, and client-specific configurations in the knowledge base.
- Stay updated with emerging IT trends and security threats to provide proactive recommendations.
CitrixCloud ComputingCybersecurityLDAPMicrosoft Active DirectoryMicrosoft AzureMicrosoft ExchangeSharePointTroubleshootingScripting
Posted 27 days ago
ApplyApply
🔥 IT Helpdesk Support (PH)
Posted about 2 months ago
📍 United States, Canada
🧭 Full-Time
💸 45000.0 - 56000.0 PHP per month
🔍 IT Support
- At least 1 year of proven experience as an IT Helpdesk Support, Technical Support Representative, or Systems Administrator.
- Strong troubleshooting skills for Windows, MacOS, and cloud-based applications.
- Experience with ticketing systems such as Zendesk, Freshdesk, ServiceNow, or similar.
- Proficiency in Google Workspace (Gmail, Drive, Sheets, Calendar) and Microsoft Office (Word, Excel, Outlook).
- Familiarity with remote desktop tools, VPNs, and cloud services.
- Knowledge of user account management, network configurations, and security best practices.
- Excellent English communication skills, both written and verbal.
- Strong organizational and time management skills.
- Proactive problem-solver with keen attention to detail.
- Ability to work on a graveyard shift and adapt to US business hours.
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
- Provide remote IT support via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Assist users with login issues, password resets, remote access, and system performance concerns.
- Manage user accounts, permissions, and security settings.
- Ensure systems are updated, patched, and maintained to prevent downtime.
- Monitor system performance and proactively identify areas for improvement.
- Log, track, and manage IT support requests through a ticketing system.
- Prioritise and escalate tickets as needed to ensure timely resolution.
- Document troubleshooting steps and resolutions for future reference.
- Assist in onboarding new users by setting up accounts and providing IT orientation.
- Create user guides, FAQs, and workflow documentation to improve efficiency.
- Enforce IT policies and security protocols to protect company data and assets.
- Monitor and mitigate potential security threats and vulnerabilities.
- Assist with software installation, updates, and troubleshooting.
- Manage IT inventory, including hardware, licenses, and subscriptions.
- Provide technical recommendations to enhance IT processes and infrastructure.
Microsoft OfficeTroubleshootingTechnical support
Posted about 2 months ago
ApplyApply
🔥 IT Helpdesk Tier 3 Support Specialist
Posted 5 months ago
📍 Philippines
🧭 Full-Time
🔍 Information Technology
🏢 Company: Sourcefit👥 51-100💰 about 1 year agoStaffing AgencyConsultingHuman ResourcesInformation Technology
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 7 years of experience in a technical support role, with at least 2 years in Tier 3 support.
- Strong knowledge of IT systems, databases, applications, servers, and networks.
- Excellent problem-solving and troubleshooting skills.
- ITIL certification or relevant experience in IT service management.
- Exceptional communication and interpersonal skills.
- Strong organizational and time management skills.
- Detail-oriented and proactive with a focus on continuous improvement.
- Familiarity with IT support tools and software.
- Experience with Windows, macOS, and Linux operating systems.
- Ability to work independently and as part of a team.
- Monitor the support queue and evaluate incidents for prioritization and assignment.
- Provide feedback on incidents lacking information or mis-assigned.
- Manage databases, applications, servers, and network ecosystems.
- Maintain support environment for test and development spaces.
- Offer proactive support through event management and monitoring.
- Collaborate with other teams for incident resolution and knowledge sharing.
- Participate in developing IT support policies and best practices.
Communication SkillsAnalytical SkillsCollaborationProblem SolvingTime Management
Posted 5 months ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 8 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 8 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 8 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.