Account Manager

Posted about 10 hours agoViewed

📍 Location: Europe

🔍 Industry: Air cargo

🏢 Company: cargo.one

🗣️ Languages: English

🪄 Skills: Data AnalysisSalesforceCommunication SkillsAnalytical SkillsCustomer serviceNegotiationOrganizational skillsAdaptabilityRelationship buildingAccount ManagementClient relationship managementSales experienceCRMData analyticsCustomer SuccessSaaS

Requirements:

Adaptability
Proactivity
Commercial Acumen
Customer Focus
Organizational Skills
Entrepreneurial Mindset
Tech Proficiency
Communication Excellence
Analytical Thinking
Native or equivalent in English

Responsibilities:

Professionally onboard customers to ensure they make the most of their subscription and that you build a relationship with them from day one on the platform
Actively engage with customers to understand their workflows, enabling them to leverage the right features for productivity and growth.
Own the success and expansion of your SMB customer portfolio by exceeding growth quotas for Annual Recurring Revenue (ARR).
Collaborate with customers to uncover their needs, positioning relevant platform features and paid modules as solutions.
Build and execute tailored plans to educate customers about newly released paid features.
Manage the full sales cycle for upsell opportunities, ensuring timely communication, thorough demos, and seamless deal & contract renewal closures.
Organize and maintain a thorough understanding of your portfolio, identifying key accounts and top-tier, trustworthy customers by region.
Provide valuable feedback to our product team based on customer insights, helping shape the future of our offerings.

Apply

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